FAQs

What are your DJ packages?
We specialize in Custom Events. We don't believe in forcing our clients to conform to a pre-determined "package" as we believe every event/couple is unique with individual needs and requirements, and should be treated as such. Instead, under our clients' direction, we create the perfect solution specifically for each event.
How early should we book our event?

Our average Events book 6-12 months in advance; while our average Weddings book 12-18 months in advance. We suggest the sooner, the better. Especially if your Event/Wedding will be happening during peak times; summer months and the holiday season fill up the fastest forcing us to turn clients away that don't book in advance.

 Can we meet for a consultation?

Absolutely. We encourage submitting an inquiry first so that we can get a general understanding of your event before the consultation. From there, we will send you a preliminary quote/estimate with a breakdown of costs for your review in preparation for the consultation. If everything looks good and you would like to move forward with the consultation, we will schedule you in with our Lead DJ and owner Fayyaz, where he will give you a further understanding of what we include in our quote and the services that we provide.

Are you insured?

Yes. We carry full general and professional commercial liability coverage with a coverage value of $2,000,000. We are happy to provide you, or your venue, a copy upon request.

Do you require a deposit and when is the final payment due?

Yes. A 50% deposit and signed contract are required to book, with the final payment being due 2 weeks prior to the date of the event. If necessary, we can arrange a flexible payment structure.

What forms of payment do you accept?

We accept all Major Credit Cards, Cash, Cheque, Email Money Transfers, Bank/Wire Transfers and PayPal transactions. There is a 3.6% processing and handling fee for Credit Card payments and PayPal transactions.

Will you "hold" my date?

Bookings are only confirmed when our contract has been signed, and a deposit has been paid. Quotes will be valid for 2 weeks, and we will honor the date for you during that time, but no event can be confirmed without a signed contract and paid deposit. If necessary, extensions may be granted if requested under certain circumstances.

What if the event times change after the contract is signed?

We are flexible in these matters and understand that as the event planning progresses, things change. We will accommodate these changes, within reason.

What is your cancellation policy?

Cancellation for any reason forfeits the deposit.

  • Cancellation within 60 days of the event date is subject to a $300.00 fee.
  • Cancellation within 14 days of the event date requires full payment of the balance.
  • Cancellation due to uncontrollable circumstances will be dealt with on an individual basis.
  • If circumstances arise that require you to postpone or reschedule your event, we will honor your original contract with the new date if possible; dependent on our availability.
  • Deposits may be refunded under extreme circumstances for extreme cases, under the burden of proof, and in such instances as death or severe injury, at our discretion.
What do you require from my event site?

We require at least one 6ft or 8ft banquet table with linens and adequate power: (120-volt, 15-amp circuit on a grounded outlet: [a standard home plug]) within 30 feet of where the DJ will be set up. If the distance to power will be a long ways away, we ask that you notify us so we can bring the proper length extension cords.

  • We also require a performance area of 5ft x 1 Oft to set up comfortably, but can fit into tighter spaces if necessary.
  • We ask that you notify us of any confined spaces we may have to work with, so we can bring the appropriate equipment.
  • We can generally accommodate outdoor locations, but we do request that you provide a tent or other coverage for DJ at the event if there is a possibility that weather may be an issue. Ideally, we ask that you have an indoor backup plan as well, in case of inclement weather. Our equipment does not function in extreme cold, or extreme heat and cannot get wet; so we take these circumstances into consideration everytime we play outside. If weather does become an issue during our performance, we made need to cease our performance and move indoors for the safety of our equipement, as well as the safety of your guests [shock].
How do you assign DJ's? / Can I meet the DJ?

We believe in a customized approach to assigning DJ's. We don't assign just any DJ to an event in order to secure

the business; but rather choose to learn about our individual couples and/or the individual requirements of the event.

Then, based on availability and the expertise of the DJ; we hand-pick the best-suited DJ from our team for the event.

This process ensures all factors are taken into consideration when assigning the proper DJ. Once assigned, you are

more than welcome to meet the DJ.

  • We require our Wedding Clients to fill out 2 questionnaires upon booking. We will ask you questions such as your formal music choices, specific song requests, guest demographics, special services, general music preferences and further details about your wedding. These questions will provide us with an in-depth understanding of your day and your individual requirements, and allow us to get to know you better; so we can assign accordingly. From there, we will match you up with the best-suited DJ from our team who best fits your selections and preferences, creating the perfect dynamic between our clients and DJ's, which will ensure a successful wedding. Once you are matched up, you are more than welcome to meet the DJ. Alternatively, you may request your assigned DJ attend the final consultation where we will review the questionnaires and confirm final details.
Do your DJ's take breaks throughout the event?

No. Our DJ's have no scheduled breaks during the show. From the time your guests begin entering the room, right through to the last dance, our DJ's will continue to play music. However, there may be other entertainment, speeches, or a scheduled pause in the music where the DJ will not be required to play music.

Do your DJ's drink on the job?

No. We will graciously decline if a drink is presented or offered to us.

Can we request overtime if the event goes longer than anticipated?

Yes. Overtime can be requested on the event date; however, it is not guaranteed that the DJ will be able to accommodate the request.

  • Each hour of overtime is subject to our standard rate of $ 100.00 cash per hour, (with a minimum $50.00 overtime limit fee) which is to be paid prior to the overtime period; unless otherwise decided and agreed upon in advance. Alternate overtime rates will apply to events outside of Calgary and will be determined on an individual basis.
Are tips/gratuities expected for the DJ?

No. Tipping is offered at your discretion and is by no means expected by the DJ.

  • Gratuity is not included in the performance fee and is earned by the DJ. If you feel that the DJ has done an exceptional job or has surpassed expectations, a tip would be considered extremely generous and taken as a great compliment.
How interactive are your DJ's?

We can be as interactive as you require. Some events require DJ's with personality that can host or MC the event or make announcements, while others just want to enjoy the music without any additional talking. Regardless, we can cater to the interactive needs of each event. We prefer allowing the music to speak for us. However, we can lead games and ice breakers when required, and even hype up the crowd if the event calls for it.

Can we visit you at an event?

Yes. You may visit an event or two that we are performing at as long as we have permission from the client. This may require you to visit at a particular time so as not to disrupt the guests. Please keep in mind, that the event you attend may not be the same type of event you are planning, and therefore the music and production may differ from what your event requires or will entail.

  • Our DJ's are also very active in the local scene and arrangements can be made to visit them in an informal setting during one of their performances.

 

Can we request music at our event?

 Yes. You have the option of requesting songs throughout the entire event.

  • We will supply you with a request sheet which can be submitted prior to the event, and encourage you to build us a request list in advance. We will make sure we have any specific songs you've requested beforehand with us for your event.
Can we request a "do not play" list?

Yes. You can tell us exactly which songs you do and do not want to hear at your event, as well as certain styles or genres of music.

How do your DJ's dress for an event?

Our DJ's will dress appropriately for the function, based on the event. When necessary, we dress in a dress shirt, tie and black pants or a full suit, depending on the formality of the event. You are welcome to specify.

Can we view your music database?

Unfortunately not. We have over 250,000 songs -spanning from the 1920's to current new music- in our database which would take an unnecessarily long time to go through. We update our library weekly encompassing all genres of music, and then further prepare before each show to ensure we have the largest and most relevant selection of music ready for your specific event.

  • If the song is available to the general public, chances are we have it, or will be able to get it for you.
  • If you are looking for general music ideas, or suggestions for themed events, we are more than happy to provide you with our "top hits" music lists or offer suggestions and ideas if needed.
Can we supply you with music for our event?

Yes. You may supply specific music in CD or MP3 format. All songs and music requests must be received no later than two weeks prior to the event date. This includes formal music selections and questionnaires for weddings.

Can we choose the music the DJ will play at our event?

Yes. We will work with you to create the perfect music atmosphere for your event and allow you to customize the music throughout so that there are no surprises at your event.

Will you provide us with music suggestions?

Absolutely. We are more than willing to provide you with a multitude of suggestions based on your preferences and help you plan out the music for your event. We are also perfectly comfortable selecting most (or all) of the music if you aren't interested in doing so. Our extensive library and knowledge of music enables us to work with your requests and create a mood that reflects your tastes while creating a great atmosphere for all of your guests.

  • For our wedding clients; along with the questionnaires we send you, we will provide you with music lists and memory joggers to assist you in selecting formal song choices, and can further help you with suggestions and ideas if required.
Do your DJ's carry back-up equipment?

Yes. In the event that something goes wrong, our DJ's have backup systems in place so that music interruption is at a minimum.

  • We also -just in case- keep a couple of our DJ's in "standby mode" for emergencies or last minute complications; especially during our peak weekends.
Does your price include set-up time?

Yes. The quote we provide you with will already include initial setup and teardown times.

  • If the scope of the work increases, we will adjust our setup time accordingly, allotting extra time for sound checks and equipment testing when required. This includes additional add-ons such as lighting and photo booth services, which often are added on at a later time than the original booking.
  • Throughout the process, if things modify and change, we will also adjust our setup time to accommodate.
Are there any extra costs in addition to the DJ quote? 

 No. All costs will be included in the quote we will provide you, with no extra fees or hidden charges. • Additional items such as lighting and photo booth services will have their individual costs broken down separately from the DJ services. 

 Is there a travel charge for long distances? 

Travel costs will be included and built into the quote we provide you if the event is greater than 50 km outside of Calgary. Depending on the time and location of your event, we may require an overnight stay. This will be negotiated beforehand, or factored into the quote for you, and then outlined in the contract.

Can you provide music for the wedding ceremony as well as the reception? 

Yes. We will provide you with two quotes depending on your needs, one with and one without the ceremony. 

Are we obligated to feed the DJ ?

Yes, please. If the event is scheduled to exceed 5 hours and the guests will be eating, we ask that a meal is provided for the DJ, as it is not professional or sometimes possible, for the DJ to leave to get food. Especially if we are providing dinner music or facilitating the audio for speeches. To blend in, we ask to eat the same meal that your guests are eating, as oftentimes we will be eating alongside your guests. This way, we too can be well fed and give you our best possible performance. 

 Will you bring an assistant?

Depending on the size and scope of the event, we may need to bring an assistant(s) to aid us in setup/teardown, guest control, additional production work, equipment operation or as a photobooth or lighting technician. This will be discussed with you as we plan the event. 

Why should I hire a DJ instead of using an iPod? 

Your iPod is unable to "read the crowd" and create a mood and set the atmosphere in a room that is constantly changing. The pauses between songs also disrupts the flow of music and removes the energy from the room. Our DJ's are professionals at creating and sustaining that energy, and can recognize room changes quickly and adapt to meet the needs of your guests; to ensure a party they will never forget. 

Why should I hire a DJ instead of a band? 

As professional DJ's we carry thousands of songs of many different genres. The band is limited to a handful of rehearsed songs, and will require a couple 15-30 minute breaks between sets; which will completely remove the energy from the room. As DJ's, we keep the music flowing without a break, and the songs played will sound exactly as they are meant to be; engaging familiarity and encouraging sing-alongs and improvisation. We also take up less dance floor real estate, take less time to setup, can be relocated with ease and are not as costly as a band. • If you are still considering hiring a band, why not hire a DJ to play between and after the band sets to get the best of both worlds.

The policies above are intended as guidelines only and are subject to change at the sole discretion of Pez Productions.
These polices are always evolving and may change before this FAQ section is updated.

Due to the unknown nature of COVID-19, we are continuing to learn about the transmission of the virus and will provide
updates as more information and vaccinations become available.